Privacy Policy

Effective Date: May 31, 2025

1. Introduction

Welcome to Gnext Chat, your WhatsApp API CRM solution, operated by Gnext Chat ("we," "us," or "our"). This Privacy Policy describes how we collect, use, process, store, and disclose information, including personal data, when you use our website at www.gnextchat.com, our Gnext Chat CRM platform, and any related services (collectively, the "Services").

We are committed to protecting your privacy and handling your data in a transparent and secure manner. By accessing or using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1. Information You Provide Directly to Us:

• Account Information: name, email, phone number, company name, payment info.
• Contact Information: name, email, message content.
• Marketing Preferences: newsletter and communication subscriptions.

2.2. Information We Collect Automatically:

• Usage Data: IP address, browser details, page visits, timestamps, etc.
• Tracking & Cookies: Cookies, web beacons, pixels for analytics and preferences.

2.3. Information We Process on Your Behalf:

• WhatsApp Conversation Data: Messages, metadata, media files.
• Customer Contact Info: Contact names, numbers, custom fields.
• Interaction Data: Chat history and CRM activity.

3. How We Use the Information

3.1. Provide and Maintain Services:

• Account creation and management
• Payment processing
• Send service-related communications

3.2. WhatsApp Communication:

• Send/receive messages via API
• Store conversation history
• Analytics and reporting

3.3. Improve Services:

• Monitor usage
• Detect/prevent issues
• Feature enhancement

3.4. Marketing & Support:

• Customer support
• Promotional emails (opt-out available)
• Service updates

3.5. Legal Purposes:

• Regulatory compliance
• Fraud prevention
• Protect rights/safety

4. Sharing and Disclosure

• With Service Providers: Hosting, analytics, payment processors.
• With WhatsApp (Meta): Message metadata shared for API delivery.
• Business Transfers: Mergers/acquisitions notice and rights protection.
• Legal Compliance: Court orders or regulatory demands.
• With Consent: Any other sharing done with your consent.

5. Data Retention

We retain your Personal Data only as long as needed for outlined purposes. Usage Data may be retained longer for analytics or legal reasons.

6. Data Security

We implement technical and organizational safeguards (e.g., encryption, access control). However, no method of transmission is 100% secure.

7. Your Data Protection Rights

• Access, Rectification, Erasure
• Restrict or Object to Processing
• Data Portability

Contact us at support@gnextchat.com to exercise these rights.

8. Children's Privacy

Our Services are not for individuals under 18. We do not knowingly collect data from minors. Contact us to delete such information if found.

9. International Data Transfers

Your data may be transferred outside your jurisdiction (e.g., to India). By using the Service, you consent to such transfers.

10. Links to Other Sites

Our Services may link to third-party sites. We are not responsible for their privacy practices or content. Review their policies separately.

11. Changes to This Privacy Policy

We may update this Policy. Changes will be posted here with an updated effective date. Check periodically for updates.

12. Contact Us

Email: support@gnextchat.com

Website: www.gnextchat.com/contact

Mailing Address: Nashik, Maharashtra, India, 422101